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Frequently asked questions

Membership basics

What is a FreeMii Membership?

FreeMii Membership brings together protection for eligible devices and wireless savings for qualifying active lines in one membership.

What is a FreeMii Membership?

FreeMii Membership brings together protection for eligible devices and wireless savings for qualifying active lines in one membership.

What does membership include?

Who can join FreeMii?

Can I add devices later?

Can I change my membership plan?

What devices can I protect?

How do I enroll a device?

What happens when I file a claim?

How quickly are approved claims paid?

Is there a deductible for device claims?

Can I choose repair, replacement, or reimbursement?

How do wireless bill credits work?

Do I need to switch my phone or number?

Which wireless lines are eligible?

When will I see my wireless credit?

Can I enroll more than one wireless line?

What if my carrier or plan changes?

How do I manage my membership?

How can I contact support?

What should I do if I cannot access my account?

Where can I read the Terms and Privacy Policy?

Still have questions?

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